You issued the refund. They kept the money.

You issued the refund. They kept the money.

Originally published on feeguard.dev. Syndicated here with a canonical link back to the original.

A customer asks for their money back. You refund the charge. Stripe returns the funds, the customer is satisfied, the support ticket closes.

The connected account keeps the transfer.

Nothing in that sequence is a bug. Stripe did exactly what it was asked to do. But the platform is now down the full transfer amount, and there is no error, no alert and no line item that says so.