The terminals, opened on Aug. 19, use an AI agent called Hu Xiaoyou to provide a range of travel-related services, including directions, real-time translation, attraction recommendations, and ticket bookings.
Visitors can also use the system to create personalized itineraries, Xinhua News Agency reported.
The AI service draws on a database containing more than 84,000 listings covering cultural events, attractions and sporting activities in Shanghai.
It is also linked to about 14,000 booking and shopping services.
Visitors at the World Artificial Intelligence Conference in Shanghai, China, on July 18, 2026. Photo by Reuters
