‘Only markets in three categories – infrastructure; data and AI; and identity, access and network security – are broadly positioned for clear growth.’
“SaaSpocalypse” misses the bigger pictures, says market research firm Forrester, which finds that AI’s impact on the service industry is anything but uniform.
It’s new data-driven AI disruption model, a platform built on its in-depth research into the market, confirms a few widely recognised beliefs.
First, many of the enterprise software categories affected by AI will be reshaped rather than displaced.
The need for services to support in embedding technology into workflows, regulatory requirements and switching costs, alongside the growing demand for data, orchestration, governance and trust capabilities will keep these support sectors relevant despite the heavy disruption they may face.
