Telviva, a leader in cloud-based unified communications, has announced the launch of Viva, an intelligent voice and text-based digital agent solution designed to make enterprise-grade AI practical, affordable, and accessible for South African businesses. Built and hosted locally, Viva marks the next chapter in Telviva’s journey of enabling quality business conversations by transforming how companies route interactions and unlock organisational knowledge.
According to Telviva CEO David Meintjes, the launch addresses a critical market need: moving past traditional, rigid chatbots to deliver integrated, autonomous customer experiences without losing the crucial human touch.
“A chatbot operates mostly in a rigid, predefined structure that mostly results in a poor customer experience; a digital agent is dynamic and easier to manage and makes the transition to a human when needed easier,” says Meintjes. “It was vital for us to develop an agent that understands natural language while connecting deeply to real business knowledge sources. This enables Viva to resolve customer queries end-to-end, without human intervention, while ensuring a seamless handoff to a human agent the moment a query requires it.”
