Hypercare is the close support period straight after go-live. It ends with a final reconciliation report, an internal readout, and a handoff to whoever supports the client from here. Done well it is the part the client remembers. Done badly it is unpaid work with no end date.
The short version. Agree the window and its end date before go-live, watch the three things that actually surface, then close with a report and a warm handoff to a named person.
Agree the window before you need it
What do you think happens to a support period with no stated end? Answer honestly.
It does not end. It fades, and while it fades the client keeps calling the person they trust rather than the team who is meant to support them, and that person is you.
