Introduction: The Problem & The Mission
Across rural and semi-urban India, access to timely healthcare advice is hindered by high patient-to-doctor ratios, geographical distances, and language barriers. Millions of citizens delay seeking medical advice simply because scheduling a clinic visit or understanding preliminary symptom urgency is daunting.
Arogya Seva was created to bridge this gap as part of the #VoiceForBharat challenge (Track: Health Access). It is an empathetic, multilingual, real-time voice assistant designed to interact naturally in Indian English, Hindi (Devanagari script), and regional scripts.
Why Voice? For millions of non-tech-savvy users or individuals in low-literacy regions, typing in an app or filling out complex forms is a friction point. Speaking directly over a phone call or web interface is the most accessible, natural, and human way to receive guidance.
System Architecture: How Audio & Data Flow
