From COD fraud nightmares to automated intelligence: the story of building a business platform for Bangladesh's e-commerce market.
Picture this.
A small shop owner is managing their online business. They've got WooCommerce for the website, Excel sheets for stock tracking, Pathao open on one phone, Steadfast on another, and Facebook Page orders coming in through DMs. They have a physical notebook for customer history, and absolutely no way to know if a new customer is a fraudster who'll refuse the delivery.
Every morning starts with copy-pasting order details from three different places. Every afternoon is spent manually messaging courier agents. Every evening is reconciling which orders got delivered, which got returned, and how much money actually came in.
This isn't a unique story. This is the daily reality of thousands of SME owners, retailers, and e-commerce merchants.
