This is a submission for DEV's Summer Bug Smash: Smash Stories powered by Sentry.
The symptom
I run snipforge.video, an AI video editing SaaS, solo. One of its core features is share links: process a video, get a URL, send it to someone. A user reported that a shared video showed 0:00 and refused to play on their iPhone. I opened the same link on desktop Chrome and it played perfectly. Classic "works on my machine," except my machine was every desktop and the failure was every iPhone.
This is the worst kind of bug report for a solo founder, because the person hitting it is usually not your user. It is the person your user shared the video with. They do not file a bug. They just conclude your product is broken and close the tab.
The wrong suspects
