This is not a shortage of information. Every answer a department needs has usually been worked out already, by someone, in a meeting that happened. The problem is where it went.
It went into chat threads, policy articles, document folders, meeting notes, email, calibration discussions, and individual memory. Seven places, none of which is searchable together, and the last of which walks out of the building at some point.
What that costs is specific and recognizable. The same questions get answered repeatedly, slightly differently each time. Prior decisions are hard to find, so they get re-litigated instead of applied. Conflicting guidance exists and stays buried until it causes a problem. Calibration outcomes are lost once the meeting ends. New team members depend on finding whoever happens to remember.
The last one is the tell. When onboarding runs on a person instead of a record, the organization lacks knowledge. It has employees who hold knowledge, which is a different and much more fragile thing.
Start with what it never does
