RIYADH: Saudi Arabia’s government digital platforms and services reached an “Advanced” maturity level in the Digital Experience Maturity Index in 2026, with the overall score rising to 87.06 percent compared to 86.71 in the previous year.
The annual assessment by the Digital Government Authority covered 59 digital platforms — up from 50 in 2025 — evaluated across four core pillars: beneficiary satisfaction, user experience, complaints handling, and technologies and tools.
Public engagement in the DGA’s Evaluate Your Digital Experience survey saw significant growth, with participation exceeding 805,500 respondents compared to 374,000 in 2025.
Ahmed bin Mohammed Al-Suwaiyan, governor of the DGA, said the results reflected the continuous advancement of digital services in Saudi Arabia and the commitment of government agencies to refine their offerings based on beneficiary feedback.
He noted that these collective efforts contributed to delivering digital services that were more accessible, efficient, and reliable, thereby improving quality of life and enhancing overall public sector efficiency.
