Highlights
Commure, a $7 billion technology company that uses AI to automate administrative tasks in health care, offers thousands of dollars of compensation to customers and other parties willing to refer its products to new business prospects, internal documents and communications show.
Meanwhile, some of its customers report suffering steep financial losses and other negative outcomes. The company says its referral programs are industry standard and that the vast majority of its hundreds of customers are happy with its products and services.
AI is a powerful and inscrutable technology that changes every day. The effort to rapidly sell it into diverse clinical settings with customizable financial incentives magnifies the difficulty of evaluating products that directly impact the cost and quality of health services received by millions of Americans.
From its inception, Commure was built on the dream of automation.
