I build AI automations for mid-sized companies for a living. Invoice routing, support triage, document extraction, lead qualification, that kind of thing. Unsexy stuff that saves real hours.
In the last twelve months, almost every technical call I've had started with the same question: "Should we use LangGraph or CrewAI for this?"
My answer is usually no. And I want to explain why, with actual code, because "agents are overhyped" hot takes without code are worthless.
What clients ask for vs. what they need
A typical request sounds like this: "We get 200 supplier emails a day. Someone reads each one, figures out if it's an invoice, a complaint, or a delivery note, and forwards it to the right department. Can an AI agent do this?"
