Shirley Poullard's Kia SUV sat at the dealership for over a month.
A viral video captures a service manager admitting fuel injectors from her SUV were "borrowed" to fix another customer's car.
The dealership said the service manager is no longer employed.
Kia of Lake Charles in Louisiana is under fire after customer Shirley Poullard says parts from her SUV were pulled to fix someone else’s vehicle, and the admission was caught on video. Most owners drop their car at a service bay assuming the repairs will match the paperwork; this case shows what can happen when that trust breaks down.
Poullard’s confrontation with a service manager spread quickly after the clip was posted online, prompting a public response from the dealership. The dispute centers on fuel injectors she says were taken from her SUV without permission, and it raises an obvious question for anyone booking a service visit: once your keys are on the counter, how do you make sure only the agreed work is happening to your car?
