The government has issued a warning to restaurants and hotels against automatically adding service charges, deeming the practice unlawful under court orders and CCPA guidelines.
The government has received numerous complaints from consumers
Aug 05, 2026
03:35 pm
What's the storyThe Indian government has warned hotels and restaurants against levying automatic service charges on customers' bills.
The Department of Consumer Affairs said this practice is illegal under the Delhi High Court's ruling and Central Consumer Protection Authority (CCPA) guidelines.
Zepto, IndiGo, and Physics Wallah among 9 platforms penalised for deceiving consumers
Kitchen checks give restaurants, hotels food for thought
Zepto added handling charges, BookMyShow pulled up for 'basket sneaking': Why 9 platforms were penalised
A Chandigarh consumer commission has ordered a Bathinda rooftop restaurant to refund Rs 129 in service charge and pay Rs 5,000 as…
