LexisNexis opens customer innovation lab driven by AI to change the future of legal work
LexisNexis Legal & Professional, a division of RELX plc, today announced the opening of its Customer Innovation Lab in New York City, which will deliver a new model for how legal artificial intelligence gets built.
The company said the shift is designed to bring AI directly into the grasp of legal professionals. Instead of building AI solutions and then dropping them in the customer’s lap for feedback, the lab will bring legal workers, LexisNexis engineers, and AI technology together in a collaboration.
LexisNexis framed this not as “vibe consulting,” but as augmenting customer discovery and development with access to artificial intelligence and professional expertise. The human- and customer-centric approach is designed to bring real solutions together that can quickly turn into tested prototypes in hours or days and production-ready software within weeks.
“Our vision is to empower customers with world-leading, purpose-built and trusted legal AI,” said Chief Technology Officer Greg Dickason. “The Customer Innovation Lab changes who’s in the room when legal AI gets built. Customers help originate and shape what we build from day one.”
