A Tasmanian bottle shop worker known as "The Enforcer" who was sacked for using a roller door to deter would-be-thieves has won her job back.Wendy Blair worked at a BWS outlet in Prospect Vale that was targeted by offenders more than a dozen times between June, 2025, and January this year.Ms Blair has now won an unfair dismissal case against BWS owner Endeavour Group in the Fair Work Commission (FWC).The Shop, Distributive and Allied Employees' Association (SDA) has celebrated the win and called on the Tasmanian government to fast-track proposed workplace protection legislation.Endeavour Group said it was reviewing the FWC ruling. (ABC News: Kelsey Reid)Closing the door on crimeIn his ruling, Fair Work Commissioner Ben Redford detailed the sharp rise in "theft-related incidents" at the Prospect Vale BWS between June 2025 and January 2026.He said it was estimated there were about 16 such incidents in that time."It wasn't a fun place to work at for a period of time," store manager Gary Curtis-Flynn told the Fair Work Commission in May.Mr Redford detailed "swarming" incidents, in which gangs of offenders, sometimes masked by balaclavas, entered and looted the store.During one of these incidents in July 2025, Ms Blair attempted to grab an offender's bag as they left the store, which the commissioner said was a "particularly obvious failure" to adhere to BWS staff policy.Mr Redford said the company's unarmed theft policy advised polite engagement from staff. The policy for armed robbery directed that there be no "engagement with offenders at all".Both policies directed employees not to call police or sound a duress alarm until after the offenders had left, but Mr Redford said deciding which policy was relevant could be difficult."At worst, it might require an employee to make a decision, instantaneously and under pressure, as to whether the incident is 'armed' or not," he said.Mr Redford said the policies clearly directed employees to not intervene, antagonise offenders or endanger themselves during theft incidents, and that Ms Blair was given a "first and final warning" after the July incident.Then, during a swarming in September 2025, Ms Blair made a "split-second decision" to use the roller door to deter two offenders wearing balaclavas.She began to close the door and told them they needed to leave.'Enforcer' can be trusted: FWCThe September incident earned Ms Blair her nickname from her colleagues, and a sticker reading "Wendy 'The Enforcer' Roller Door" was placed on the door, where it remained for several months.Mr Redford noted that the store's management allowed the sticker to stay in place as a "joke" to "lighten things at work".Ms Blair told the hearing she was never warned about using the roller door and that she believed the nickname and sticker meant her conduct was supported.But the use of the roller door was contrary to BWS staff policy and, following another swarming incident in January, in which Ms Blair again lowered the roller door to deter a gang of three thieves, she was sacked.The FWC ordered Wendy Blair be reinstated and compensated. (ABC News: Kelsey Reid)During the FWC hearing, Endeavour said it could no longer trust Ms Blair "not to engage in conduct that would endanger herself or others", which Mr Redford described as "misplaced" concern.He said Ms Blair had accepted now she had done the wrong thing and that because she believed she was not warned against using the roller door after the September incident, the January incident "was not a repeated course of conduct"."I consider … there is not the remotest of prospects that in a future theft incident, [Ms Blair] would use the roller door in the way she did," Mr Redford said.He ordered Ms Blair be given her job back along with 50 per cent backpay.Union calls on government to be the enforcerSDA Tasmania branch secretary Joel Tynan said the union welcomed Mr Redford's decision."Ms Blair should never have been terminated in the first instance," Mr Tynan said."She's a long-serving worker, who found herself dealing with … theft and violent incidents in her workplace."Our members should be not put in these situations where they're having to make snap decisions in very confronting circumstances."He urged the state government to "act quickly" on legislation aimed at better protecting workers from store robberies and violent crime.In June, Attorney-General Guy Barnett began consultation on a proposed Workplace Protection Order scheme, which would allow businesses to apply for orders protecting workplaces and employees."We know that incidents of aggressive and intimidating behaviour towards workers — especially in retail, hospitality and service environments — are a significant and growing concern," Mr Barnett said at the time.Consultation on the laws ended in July and draft legislation is expected to be released later this year.Mr Tynan said the SDA worked with brands such as Endeavour to improve security in workplaces around the country and did not specifically criticise the company for its handling of Ms Blair's termination.Endeavour Group said it was reviewing the FWC ruling, but the safety of its staff and customers was its "highest priority"."Our policies and procedures are explicitly designed to protect our team members and customers from potential harm during high-risk retail crime incidents," a spokesperson said."Endeavour Group works constructively with state governments, unions, and industry partners to ensure our team members feel safe and supported at work."
Sacked for fighting crime, Wendy 'The Enforcer' wins bottle-o job back
A Tasmanian bottle shop worker who earned the nickname The Enforcer after she used a roller door to deter would-be thieves was sacked by her employer, BWS. But now, Wendy is back in business.







