One of the country’s big three energy retailers, EnergyAustralia, has been slapped on the wrist by the Australian Competition and Consumer Commission (ACCC) after taking more than a month to roll out its Solar Share Offer of three hours of free power.
The Solar Sharer Offer, in which retailers are required by law to offer a tariff that includes three hours of zero cost power in the middle of the day, was supposed to have been rolled out on July 1.
However, the ACCC announced on Monday that EnergyAustralia had admitted a breached the Electricity Retail Code” by failing to meet the deadline. It did not roll out its offer until August 3.
The Solar Sharer Offer was introduced by the federal government this year for eligible households in New South Wales, South Australia, and South East Queensland. A similar system runs under a separate regulator in Victoria.
It is designed to provide three hours of free electricity during the day as part of an effort to help lower household electricity bills by shifting energy use to when solar is more abundant on the grid, and to extend the benefits of Australia’s world leading rooftop solar capacity to all customers.
