Pankaj Dhanuka, MD and CEO
Global customer experience (CX) solutions provider Fusion CX is hopeful of launching its ₹1,000-crore IPO by October, subject to market conditions.The proposed public offering comprises a fresh issue of around ₹600 crore, while the remaining portion will be raised through an offer for sale (OFS).“As of now, we are looking at launching the IPO sometime in September-October. But we will see the market conditions. The market is not in anybody’s hands,” Fusion CX Co-Founder, Managing Director and CEO Pankaj Dhanuka told businessline.According to an addendum to its Draft Red Herring Prospectus (DRHP) filed with market regulator SEBI, the Kolkata-headquartered company has reported a 128.3 per cent year-on-year jump in its net profit to ₹170 crore for FY26. It reported revenue from operations of ₹1,818 crore in the last financial year, posting a 36.8 per cent y-o-y growth over the previous year, while EBITDA increased 66.8 percent y-o-y to ₹330 crore.“If you see from FY24 to FY26, our compound annual growth rate was around 35 per cent in the top line. And at present, the way business is growing, we are expecting this growth to continue for the next two to three years. And similarly, there has been a growth of over 50-60 per cent in EBITDA and profitability,” Dhanuka said.Currently, around 85 per cent of the company’s revenue comes from the US and Canada, while about 11 per cent comes from its domestic operations. The UK and Europe contribute around 3 per cent of its revenue.Commencing operations in 2004, Fusion CX began investing in AI around five years ago. Anticipating a structural shift in how customer interactions would be managed, the company first experimented with AI internally and then carved out a dedicated AI arm, Omind, to house its products, teams, and investments.Across 15 countries, the company currently has 30 operating locations and around 17,000 employees.Published on August 3, 2026
