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ISLAMABAD: The Federal Tax Ombudsman (FTO) has urged the Federal Board of Revenue (FBR) to launch a Faceless Income Tax Refund System to enable the automated processing of eligible tax refunds for direct electronic transfer into taxpayers’ bank accounts.
The ombudsman recommendation came while deciding a complaint filed by M/s Sprint Oil & Gas Services FZC, which sought the release of an income tax refund of Rs42.86 million for tax year 2025.
The FTO said the move would reduce delays and improve taxpayer facilitation.
The company had submitted its online refund application on April 13 this year, but alleged that the refund remained pending despite the expiry of the statutory 60-day processing period.
