Accion Microfinance Bank has reaffirmed its commitment to strengthening customer relationships and advancing financial inclusion through the South-South edition of its Regional Customer Forum held in Port Harcourt, Rivers State.
The forum, part of activities marking the bank’s 20th anniversary, brought together customers, board members and senior management to discuss customer experience, digital banking, loan accessibility and other issues affecting businesses and individuals in the region.
Speaking at the event, Ayodeji Mebude, group head of operations, described customer feedback as a key driver of service improvement, noting that insights from customers help the bank refine its products and enhance service delivery.
“Our customers’ feedback is one of our most valuable resources. It helps us improve our products, refine our services and deliver better banking experiences,” he said.
Christian Ruehmer, chairman of the board, said direct engagement with customers provides valuable insights that strengthen governance and support long-term growth.
