LASTMA control room. Credit: LASTMA
The Lagos State Traffic Management Authority has established a Physical Complaint Centre at its headquarters in Oshodi to provide residents with a dedicated platform to report traffic-related concerns, lodge complaints and make enquiries about the conduct of its personnel.
The agency said the initiative forms part of ongoing reforms aimed at promoting transparency, accountability and citizen-centred service delivery.
The announcement was contained in a statement posted on the agency’s official X handle on Thursday.
The development comes barely a month after LASTMA inaugurated its 3367 toll-free call centre, which has already recorded 2,843 public engagements between June 28 and July 29, 2026.
