A few months ago I started building a Chrome extension to detect SaaS billing emails. As part of that, I needed to map the cancellation flows and billing practices of every tool I planned to support.
I want to be upfront about methodology: I didn't personally click through 62 cancellation flows and count screens. What I did was systematic complaint data analysis: Trustpilot reviews, Reddit threads, regulatory filings, and direct mapping of cancellation endpoints. Where I found regulatory action (DOJ settlements, FTC filings), I used those as primary sources. Where I found complaint patterns, I treated them as signal, not proof.
Here's what that data actually shows.
The Scoring Methodology
Each tool is scored from 1 to 10 based on six factors:
