Baltimore is rethinking what it means to call 911, and who responds. Callers who don't need police will get help finding social services and healthcare before they actually fall into crisis.
Aerial view of historic row houses in the Riverside neighborhood of Baltimore, Maryland.
Matt Gush/Getty Images
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Matt Gush/Getty Images
The city wants to stop health crises before they happen and is creating a new service to do that when people call 911.
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The recorded interaction concludes with the 9-1-1 dispatcher politely wishing the caller “a good night.”
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