Jamaica's BPO sector lost roughly US$220 million and 5,000 jobs in the fiscal year to March 2026. Reshoring, AI, and local costs drive the contraction.
Jamaica · Business
Key Facts
—Spending Drop Local spending in the Jamaica BPO sector fell by roughly US$220 million to about US$780 million in the fiscal year ended March 2026.
—Job Losses Employment dropped to approximately 50,000 from 62,000 two years earlier, with some industry counts suggesting a fall to 40,000.
—Company Closures The number of operating firms declined from more than 90 to about 70 by March 2026.
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