Reduced earnings is pushing them to seek additional income through rival services such as agency banking and Airtel Money.
By
Patrick Alushula
Business Reporter
Nation Media Group
Average annual commissions earned by M-Pesa agents have dropped to a record low of Sh112,244 in the year ended March 2026 as increased competition squeezes returns, pushing them to seek additional income through rival services such as agency banking and Airtel Money.
The number of merchants using Pochi has doubled that of business tills.
The number of banks and microfinance banks who have agreed to the discounted tariff has risen from 10 in under two months and now…
The imposition of VAT on mobile money transfer charges would have increased the cost of payments via the platforms negating a…
Jubilee Holdings is betting on digital platforms and retail insurance to boost coverage in East Africa, where insurance…
Eight Nigerian banks generated an average revenue of N332.74 million per employee in 2025, underscoring how aggressive investmen
Banks have been looking to grow their non-interest income streams through digital channels.
