This essay was written with Barath Raghavan, and originally appeared in The Guardian.
Major benchmarks measure what AI can do. None measure whether it does what you mean: the distance between what you ask an AI to do and the unspoken assumptions about how you want the AI to do it. We propose a new metric: the Genie coefficient.
There’s often a gap between one person’s request and another’s understanding. Most of the time, we bridge it using general knowledge. For example, if you ask a friend to get you coffee, they’ll pour a cup from the pot or buy one from a coffee shop. They won’t bring you a bag of raw beans or snatch a cup from a stranger and hand it to you. You never specified any of this. You never had to.
One might think the fix is just to specify tasks, questions, and intent better. But in 1987, in their seminal book on AI, Terry Winograd and Fernando Flores succinctly captured why that won’t work: “Q: Is there any water in the refrigerator? A: Yes. Q: Where? I don’t see it. A: In the cells of the eggplant.” In human language, wants and desires are always underspecified. It is impossible to list all the caveats, all the limitations, all the exceptions.
So how does anyone communicate, if intent can’t be pinned down? Because a reasonable person can make a reasonable guess. Even though wants and desires are always underspecified, a competent person generally knows enough context to get it right or else knows to ask for clarification. Linguists call this pragmatics: Meaning lies in the words and the situation and also in all prior communication, shared culture, and innate human behavior.
