Relatient Expands Dash Voice AI with Clinical Request Automation
New capability saves care teams hundreds of hours weekly, replacing voicemail-based workflows with actionable tasks sent directly to care teams
Relatient, the leading patient scheduling platform, today announced a clinical request automation capability for its Dash Voice AI solution. The AI voice agent now automatically captures patients' clinical, medication, billing and other requests, then creates an actionable task for the right care team directly within existing workflow tools, like an EHR. This new functionality eliminates the voicemail bottleneck that absorbs staff time, replacing the manual cycle of listening, transcribing, and entering tasks, enabling faster response times with fewer patient hang-ups and callbacks.
“Dash Voice AI already autonomously handles thousands of scheduling-related calls for our clients without the need for human intervention, but scheduling only represents about half of patient inquiries,” said Jeff Gartland, CEO of Relatient. “This new capability allows every nurse question, prescription request, and billing inquiry to transform into an actionable task the moment the call ends. Our data shows that for organizations fielding more than a thousand voicemails per week, our Voice AI can save over 300 staff hours in that same time—hours they can now spend on patient care.”
