Octave Connects 200+ Therapist Calendars Using Nylas Calendar API to Power Behavioral Health Scheduling
The mental health provider partnered with Nylas Professional Services to launch Google Calendar connectivity in weeks and reduce double bookings across its growing therapist network
Nylas, the communications data layer for modern software, recently published a case study detailing how Octave used the Nylas Calendar API and partnered with Nylas Professional Services to launch real-time Google Calendar connectivity for its behavioral health providers.
Octave is a modern behavioral health practice offering in-person and virtual therapy across multiple states, backed by more than $86 million in funding from Cigna Ventures, Novo Holdings, Greycroft, and Felicis Ventures. The company partners directly with major payers including Anthem, Aetna, and UnitedHealthcare, and 95% of its clients say therapy through Octave has been worth the effort. It was recently named a USA TODAY Top Workplace.
Real-time calendar visibility sits at the center of Octave's care model. Therapists rely on accurate views of their availability, clients need a friction-free way to book or reschedule, and payer integrations depend on scheduling data being correct. Building that infrastructure in-house would have required more than integrating with Google and Microsoft. It would have meant navigating Google's OAuth scope verification, configuring multi-environment authentication, and designing a webhook architecture that could hold up under real scheduling load, all before shipping a single new feature.
