When Ellis Watson visited a Toby Carvery in Swansea, she and her pal were hoping to take their leftovers home, but the "wrap" was delivered in a way she wasn’t expecting14:33, 21 Jul 2026Updated 07:08, 22 Jul 2026Asking to take home some delicious food that you couldn't finish at a restaurant is nothing out of the ordinary. Often known as a "doggy-bag", diners often happily package up your leftovers for you to enjoy later on that day or the next.‌But one woman's experience of it at a Toby Carvery may well have put her off for life. Ellis Watson's friend had struggled to finish off the food at the chain's Swansea branch on July 9. The meal consisted of gammon, stuffing, roast potatoes, vegetables and a Yorkshire pudding and was so delicious Ellis asked for the leftovers be packed to go.‌But she claims she was told the restaurant had no takeaway boxes. A waiter offered a workaround and said they could “wrap it up”.‌Ellis claims the "wrap" was delivered in a way she wasn’t expecting: the remaining roast dinner had been bundled together, placed in cling film and formed into a cylindrical parcel.She says she queried it, but alleges staff repeated that there were no takeaway containers — even though she claims she’d noticed some stacked up for deliveries.‌Her takeaway was on full display in a video taken once she got home, showing the squashed meal being unwrapped and emptied onto a plate, before Ellis throws what she described as "slop" away.Ellis, having lodged a complaint, says the eatery said "food is intended to be eaten straight away, not reheated" to stop people "making themselves ill".The woman, from Middlesbrough, North Yorkshire, said: "I was out with a friend catching up and she can't eat much due to medication. Instead of paying for a child's meal she paid for an adult one to take [any leftovers] away.‌"She only had about four bites. We noticed they had the takeaway boxes and that's why we asked. [After asking for a takeaway box] the waitress said 'I haven't got a box but I can wrap it up for you'. I thought it would come out in a takeaway box."I'd just watched them give one out to a delivery driver. Then they came out with it all wrapped in cling film. I got up and said 'is this a laugh?' to the chef behind the counter. I asked for one of the [takeaway] bowls and he said 'I'm not allowed to give you one'.‌"I went 'you are kidding me?' and he said 'listen, I'm on your side, it's not me. Go and speak to the manager'. So even the chef knew it was wrong. how do you put a whole Sunday dinner in cling film?"."I spoke to the manager and he still wouldn't give me one. He said they were running short, but I saw them for takeaways. It's not even like a Yorkshire pudding wrap, it's literally all poured in. It looked like a dog's dinner, like slop."‌With little else she could do, Ellis took the food away and lodged a complaint over the boxes.In an email response, Toby Carvery stated: "With our takeaway boxes we purely use these for takeaway use, which are prepared by guest [sic] at the deck [sic] or by our team in the kitchen. These are then taken by our guests straight away."This avoids the temperature dropping to low and needed to be reheated. Our food is intended to be ate [sic] straight away not reheated.‌"We have a duty of care to our guests to ensure we are providing temperature controlled food so food can be ate [sic] straight away and not reheated."This takes away the element of human error of the food being underheated and possibly making themselves ill.'".Ellis hit back, saying: "They're a multi-million pound company, I think they could invest in a few takeaway containers."Article continues belowThe Mirror has approached Mitchells & Butlers, who own Toby Carvery, for comment.