86% Of Enterprises Have Deployed AI Agents. Just 34% Trust Them, Boomi Study Finds.

86% Of Enterprises Have Deployed AI Agents. Just 34% Trust Them, Boomi Study Finds.

Boomi-commissioned independent study finds integration, not smarter models, separates enterprises that trust their AI agents from those stuck in “agentic chaos”

Boomi, the data activation company for AI, today announced new research conducted by Forrester Consulting on behalf of Boomi showing that despite rapid enterprise adoption of AI agents, trust hasn't kept pace with ambition.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260720652115/en/ Boomi-commissioned independent study finds integration, not smarter models, separates enterprises that trust their AI agents from those stuck in “agentic chaos”

The Forrester survey of 409 director-and-above IT and technology decision-makers across North America, Europe, and APAC found that 86% of organizations have moved beyond the AI agent pilot stage, yet just 34% say they trust the actions their AI agents are taking. Among organizations in a state of "agentic chaos" (the bottom quartile for operational readiness across governance, integration, API/MCP management, and other categories), 77% are moving into production anyway, exposing themselves to an average of $2.1 million in added costs from compliance fines, lost customers, operational downtime, and rework. Organizations with "agentic control" (the top quartile for readiness) are far more measured, and far more confident: 55% report high confidence in their agents' actions and decisions, compared with just 22% of those in agentic chaos.