Most runbooks are useless. Either they're too abstract ('check the logs') or they're a 40-page...
Most runbooks are useless. Either they're too abstract ('check the logs') or they're a 40-page Confluence doc that nobody reads at 3 AM.
Here is the template I use. It fits on one page and works.
The template
1. Trigger. The exact alert name and what it means.
2. Impact. Who is affected? What are they seeing? Is this user-facing?
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