I laid them all out one day. Twenty-two tools I had built over a year.
Then I noticed something strange. Not one of them was for me.
Every tool was for someone else
I looked down the list and it was the same story every time.
There was a tool for the coworkers who counted hand-hygiene moments by hand. One for the staff member who stood out in the sun writing down license plate numbers. One for an older employee who found video editing impossible. Several for patients. Every single one was built for somebody else. The thing that struck me: I never built a tool to make my own day easier. Not one.
