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United Airlines is pushing back on a report that said passengers could change their destination airport at no charge if they object to flying into Florida’s newly renamed President Donald J. Trump International Airport.Live And Let’s Fly, an airline industry blog, published what it described as an internal memo telling reservation agents they could offer alternatives such as Fort Lauderdale or Miami to customers who did not want to fly into the airport, formerly known as Palm Beach International Airport.United told USA TODAY the message was poorly worded and not accurate. United customers are able to make changes to a ticket without a fee for many reasons, it said, but its policy doesn’t allow for changes because of an airport’s name or three-letter code.The statement leaves some room for agents to accommodate travelers under United’s existing change policies, but the airline said an objection to the airport’s name or code is not, by itself, an official reason for a fee-free change.According to memo excerpts published by Live And Let’s Fly, agents were told to “use your empowerment to offer acceptable alternatives” if a customer did not want to fly to the renamed airport.United is offering an unrelated "air quality flexibility" waiver to passengers flying through July 18 to one of the listed affected airports.
