Image/XA streamer named Joshua Khane has regained access to his Microsoft account after claiming that the company permanently deleted it following a hack. Khane said he lost years of important data, including thousands of dollars worth of digital purchases, personal files, and pictures of his son as a baby. After his complaint gained attention on social media, Microsoft contacted him and helped restore his account. Although Khane was happy to get his data back, he questioned why it took a viral post for the issue to be solved.Microsoft brings back streamer’s hacked account after viral complaint over lost dataJoshua Khane first shared his problem on X, saying that his Microsoft account and OneDrive storage had been deleted after hackers gained access to it. He claimed that Microsoft had already confirmed he was the real owner of the account and that it had been compromised.Khane said the account contained around 25 years of important information. He also claimed that he lost access to thousands of euros worth of games and digital purchases. However, the biggest concern for him was losing personal memories, especially photos of his son when he was a baby.In his post, Khane criticized Microsoft for deleting the account instead of helping him recover it. He said it was disappointing that one of the biggest technology companies in the world could not restore a hacked account.Khane also shared an email that appeared to be from Microsoft. The message said the account had been permanently suspended to stop further misuse and protect the user’s data. It also said that files stored on OneDrive could no longer be accessed and that some game purchases, including Minecraft, could not be recovered.After Khane’s post received a lot of attention online, Xbox Support responded. The company apologized and said that the situation was not the experience it wanted users to have when their accounts were hacked.Microsoft told Khane that it was working to restore access to his purchases and asked him to follow the next steps through his email or voicemail.Streamer gets back games, OneDrive files, and family photos after Microsoft responseSoon after Microsoft contacted him, Khane shared an update saying that he had recovered everything connected to his account.“I’ve got all my stuff back, my games back, my Microsoft account back,” Khane said in his follow-up video. He also confirmed that his OneDrive storage was restored, including the pictures of his son that were most important to him.While Khane was thankful for getting his account back, he still expressed frustration about how long the process took. He suggested that Microsoft only acted quickly because his original complaint became popular online.Khane said that he felt regular users might not receive the same attention if their problems do not go viral. He explained that he considered himself “a nobody” but believed his post received action because many people saw it.The incident highlights how important digital accounts have become, as they often contain years of personal memories, purchases, and important files. For Khane, getting his account back meant recovering not just games and digital items but also valuable family memories.In the end, Microsoft restored the account, but Khane’s experience raised questions about how companies handle hacked accounts and support users who lose access to their digital lives.