The National Health Insurance Authority has commenced the deployment of Compliance Officers to accredited healthcare facilities as part of efforts to strengthen regulatory oversight, improve service delivery and protect enrollees from illegal charges and denial of healthcare services.
The initiative, which begins with 18 accredited health facilities in the Federal Capital Territory, is expected to serve as a pilot before being expanded to more facilities across the FCT and other states.
The development comes as the Federal Government continues to pursue Universal Health Coverage by expanding access to affordable, quality healthcare through the NHIA.
While health insurance coverage has steadily increased in recent years, concerns have persisted over delayed treatment, out-of-pocket payments for covered services, medicine shortages and complaints from enrollees about the quality of care at some accredited facilities.
To address these challenges, the NHIA has intensified efforts to strengthen compliance with operational standards and improve accountability among healthcare providers participating in the national health insurance scheme.
