Optio Solutions Selects Case Central® to Power Its Dispute Management Operations
Partnership with PMG brings a purpose-built case and dispute management platform to Optio’s collections operation, streamlining resolution and strengthening compliance.
PMG.net, Inc. (“PMG”), a leader in workflow automation for over 25 years, today announced that Optio Solutions, LLC (“Optio”), a nationwide accounts receivable management and debt collection company, has selected Case Central® as its dispute management platform of choice. The partnership will support Optio’s efforts to resolve consumer disputes faster, strengthen regulatory compliance, and improve the overall experience for consumers and Optio’s employees.
Founded in 2007, Optio Solutions provides its clients fixed-fee pre-collection services as well as contingency-based recovery for aged receivables. Earlier this year, Optio began a market search for a proven dispute management solution that could centralize case handling, reduce resolution times, and improve auditability.
Case Central, PMG’s purpose-built credit dispute management system, replaces fragmented manual processes with a single platform built for regulatory recordkeeping and reporting requirements. Its centralized access to dispute data and files, along with automated logging and tracking of dispute review and investigation activity, gives Optio’s compliance and leadership teams greater visibility into case status and performance. This reinforces Optio’s commitment to timely, consistent communication with consumers throughout the dispute process.
