A few weeks ago I was setting up a new project and needed to do the usual dance: create a Notion doc, spin up a Linear board, invite the team to Slack, and set up a couple of Zapier automations to connect them all. It took me most of an afternoon.
That's when it hit me — I wasn't actually trying to "use" any of these tools. I just wanted the outcome. I wanted the project set up. And somewhere between the fifth Zapier trigger and the third failed webhook, I found myself thinking: why am I the one gluing all this together?
That question is basically the whole thesis behind this post. AI agents aren't just a new feature category bolted onto SaaS. They're starting to eat the reason SaaS exists in the first place.
The old deal: software rents you a workflow
Traditional SaaS sells you a workflow, not an outcome. You pay for Notion, and Notion gives you a very nice, very rigid shape to pour your thoughts into. You pay for HubSpot, and it gives you a CRM shape. You pay for Zapier so you can awkwardly stitch the shapes together.
