Most people think building a support chatbot is about generating human-like text. It isn’t. The real problem is memory. Or more specifically, the complete lack of it.
I got tired of prompt engineering hacks and started looking for something better. I didn’t want a bot that sounded smart for one message and then immediately forgot everything like it hit its head on a table.
That’s how IRIS (Intelligent Recall & Issue Support) started.
Instead of building yet another chatbot, I built a multi-tenant API service that plugs into existing e-commerce systems and turns them into context-aware support agents. Because apparently, remembering what a customer said five minutes ago is still considered advanced technology.
Most bots I tested had the same fatal flaw: every interaction felt like a first date. A customer complains three times about a delayed package, and the bot still asks for the order number again like it has goldfish-level cognition. Not ideal.
