Thousands of Australians will get a $60 refund from Origin Energy after the energy retailer overcharged 4500 customers. According to the ACCC, some households who signed up to Origin’s “ongoing savers” residential electricity plan were charged more than those on the “basic” energy plan.This investigation began as part of the ACCC’s response to Choice complaints that raised concerns about energy providers falsely representing value to consumers through confusing plan names. Commissioner Anna Brakey said Origin’s ongoing savers plan didn’t have the value the name suggested.“Energy plans are complex, and the mix of usage and supply charges makes it difficult for many consumers to assess potential savings,” Ms Brakey said.“Retailers should provide clear and accurate information about their plans to help consumers make informed decisions.”Origin Energy has been asked to refund $270,000 to more than 4500 customers, with the average household set to receive about $60 in remediation.Impacted customers can arrange for a refund or a credit.Origin said only a small amount of customers were impacted customers.“We sincerely apologise to customers impacted by this mistake,” it said in a statement.“Around 4500 customers, or 0.5 per cent of customers on the plan, paid an average total of $28 more than they should have. We have since made improvements and are in the process of refunding these customers an average amount of around $60.”Loyalty doesn’t payThe ACCC also broadly warning customers that their loyalty only benefits the power providers, urging everyone to check for a cheaper deal.The consumer watchdog said households could also call their existing retailer and ask for a better deal. Retailers are legally required to provide information about how the price of an existing plan compares with the regulated safety net price.“We strongly encourage all consumers to use available government energy comparison sites to try to find the best available energy deal for their circumstances, as there are large differences between the cheapest and most expensive plans,” Ms Brakey said.