MileOne Autogroup Ranked Highest in New 2026 Service Scheduling Effectiveness Omnichannel Study
MileOne Autogroup ranked highest in Pied Piper's new 2026 Service Scheduling Effectiveness™ (SSE™) Auto Dealer Group Study, the first study to measure how effectively dealerships from the 31 largest U.S. dealer groups helped customers schedule service through both telephone and dealer websites. Following MileOne were Group 1 Automotive, Berkshire Hathaway Automotive, Napleton Automotive Group, Bergstrom Automotive and Hendrick Automotive Group.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260712408446/en/
Customers increasingly expect scheduling vehicle service to be as easy as their best phone or online customer experiences in other industries. Dealer groups that make service scheduling fast and effortless gain a competitive advantage, while those that create friction risk losing customers to independent service centers. With 70% to 80% of dealer group operating profit coming from aftersales operations, that advantage can have a significant impact on overall profitability.
"The difference is that top-performing dealer groups remove friction," said Cameron O’Hagan, Pied Piper's Vice President of Metrics and Analytics. "Customers get where they need to go quickly, schedule service with less effort, and know exactly what happens next. Lower-performing groups not only make scheduling harder, they fail customers far more often."
