More and more buyers ask an AI model before they ever open Google. So we started measuring what ChatGPT, Claude, Perplexity, and Gemini actually say when someone asks for a tool in a category. Shared inbox software gave us the cleanest example we have found so far of something that should worry anyone who sells software.
We asked two versions of the same question. Then we ran each version 10 times on all four models, so a single lucky or unlucky answer could not fool us.
Version one was the plain category label:
What's the best shared inbox software for small teams?
Version two was how an actual buyer types it when they have the real problem in their head:
