At SAP, our mission has always been to help the world run better and improve people’s lives. Thousands of organizations worldwide rely on SAP’s enterprise resource planning (ERP) and other software to manage their most critical business operations—from corporate finance and human resources to supply chain management and project delivery.
Equally important to our customers are the on-premise maintenance and support practices that help safeguard the software’s ongoing performance and resilience, with regular updates and technical assistance that support business continuity.
As we continue to innovate across our portfolio, we also continue our efforts to let our commercial practices reflect the flexibility and transparency our customers need, and on engaging constructively with regulators around the world.
In a constructive dialogue with the European Commission, SAP has now agreed to a set of adaptations to these practices that will further improve this flexibility, transparency, and predictability. These measures reflect our broad commitment to continuously evolving our practices to serve customers better as their businesses and technology landscapes change.
Our updated policies will apply to all current and future SAP customers worldwide for all of SAP’s on-premise products. Taken together, they represent one of the most customer-friendly maintenance and support approaches in the business software industry, and they set a leading example of what customers can expect from SAP. This further flexibility will not come at cost of business continuity, reliability, and scale, of course.
