A New York woman is asking Shell for help after she says gas she purchased at her local station damaged her vehicle. Here’s what she says happened.

TikTok creator Mercedes (@mercedess.cruz) posted about the incident this spring. The video shows her inside of her vehicle holding a bottle of 2+2 Isopropyl Gas Line Antifreeze.

“POV: You get gas at your local Shell and they put water in their gas … so now your car is f’d up bad. Thank you Shell, this broke college girl is now in tears.”

In the caption, she wrote, “Help me. Shell, my car has been messed up for three days. I am crashing out.”

In the comments section of the video, viewers debated whether the issue was with Shell or if it could be attributed to another factor.