Indian SMBs have digitized payments, customer communication, and online discovery. Appointment scheduling, however, remains one of the few remaining processes that still relies on manual effort. But, that's beginning to change.
A decade ago, digital payments reshaped how small businesses in India collected money.
It wasn't an overnight shift.
Businesses gradually moved online, customers grew comfortable with digital transactions, and UPI eventually made payments faster and simpler for everyone.
Today, digital payments are second nature.
Appointment scheduling could be heading down a similar path.
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