Discover essential tips for ensuring a smooth insurance claims process, from understanding your policy to maintaining accurate personal information. Learn how to avoid common pitfalls and ensure your claims are processed efficiently.
Insurance exists because accidents, and unexpected loss and damage can (and unfortunately often do) happen. And when they do, all people really want is for the claims process to be as smooth and straightforward as possible.
Most often, claims challenges arise when policy conditions haven’t been met, info is missing, or policyholders are unaware of certain requirements.
The Ombud for Short-Term Insurance (OSTI) reports that complaints related to car insurance accounted for 35.4% of all the complaints resolved during 2025, with the primary reason for these complaints being claims rejected due to an exclusion in the policy.
Insurance is a contract, which means both the insurer and the policyholder have rights and responsibilities: The good news is that many of the issues that can complicate a claim are preventable if you understand your cover and keep your info up to date.
