The local authority where I live is making a hash of bin collections.
Can I complain about this, and can I opt out of the bin collections and get a reduction in my council tax? G.W., Preston, Lancs.
Dean Dunham replies: First, the good news: yes, you can absolutely complain – and you should.
Waste collection is a statutory duty. Under the Environmental Protection Act 1990, your council has a legal obligation to arrange the collection of household waste.
If it is persistently missing collections or generally doing a bad job, that's a failure to deliver a service it is bound to provide.
