Hong Kong customers seeking refunds under a proposed seven-day cooling-off period for prepaid beauty and fitness contracts will be required to pay an administrative fee to curb potential abuse of the mechanism, the government has said.Authorities last week launched a two-month public consultation on three major policy proposals aimed at strengthening consumer protection amid persistent complaints about unfair trade practices and high-pressure sales tactics.“We’ve proposed in our suggestions that there will be an administrative fee in the refund,” Winsome Au Wai-sum, deputy secretary for commerce and economic development, told the legislature on Tuesday.“We think that when customers apply to cancel a contract, they’d have to shoulder a percentage of the total sum.”Au stopped short of revealing the exact figure.She was responding to a question from lawmaker Tommy Chung Ki-fung, who asked whether a mechanism would be put in place to help businesses deal with customers who repeatedly sought refunds and whether there would be support channels for firms to prevent such situations.