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Starlink has stopped accepting new customers in seven Kenyan counties after demand outstripped available network capacity, a sign of the strains facing the satellite internet provider as it expands faster than its infrastructure can support.
New customers in Nairobi, Kiambu, Mombasa, Machakos, Murang’a, Kirinyaga, and Kwale are now redirected to a waiting list instead of being allowed to complete orders.
“Starlink service is currently at capacity in your area,” the company tells customers attempting to subscribe. “You can still place a deposit now to reserve your spot on the waitlist. We cannot provide an estimated timeframe for service availability, but our teams are working as quickly as possible to add more capacity.”
Screenshot showing a Starlink message informing a customer that the service is at capacity in Kenya.
