Sophie Jones shared a video of the unfortunate incident. She said: "I actually don't know what to do because there's no PT on site. It's one of those gyms that doesn't have anyone working."09:38, 04 Jul 2026A fitness enthusiast found herself in an awkward predicament while using a treadmill - and was completely baffled about how to resolve it. Sophie Jones chronicled the blunder during her exercise session on social media.‌Sophie, who boasts nearly 600,000 followers on TikTok, shared a clip on the platform with the caption: "what a commotion". In the footage, the influencer and author can be spotted at the gym, with the overlaid text: "New gym fear unlocked."‌"I'm gonna have to call for help," she says. "I've got my key stuck in the treadmill." She pans the camera to reveal her key has dropped onto the treadmill and become wedged between the running belt and the plastic casing.‌Attempting to extract the key, she adds: "I'm thinking if I turn the treadmill back on, will it get caught?" At that instant the key slides from her grasp and disappears into the machinery of the treadmill. "Oh my God it's gone," she says, reports Wales Online.Filming herself peering beneath the treadmill to see if she can locate her key, but without success, Sophie says: "Oh my God it's gone, my key's gone." She then tries to find help, hitting an emergency button positioned on a red box on the wall, triggering a red light to flash and a piercing electronic alarm to blare - but with no response.Saying "I don't know what to do," Sophie, who is set to release her debut book, The Rejection Cure: Overcome the Far, Boost Your Confidence, Transform Your Life, next month, knocks on a door labelled 'gym team' - with no answer.‌The camera also shows a sign stating: "Help point. Our PT (personal trainer) on shift is currently teaching a class and will be unable to attend the door. We sincerely apologise for the inconvenience this may cause. This could be up to 30 minutes. Thank you for your patience."Unsure how to proceed, Sophie asks: "Do you think I should just turn the treadmill back on?" She continues: "I can't see it or hear it. My key's actually lost in the treadmill. I actually don't know what to do because there's no PT on site. It's one of those gyms that doesn't have anyone working."She hits the emergency button once more, but again receives no answer. "My key's actually gone", she remarks. "It's been eaten by the treadmill."‌Lamenting: "So much for the emergency phone, it's not working," Sophie reveals a notice beside the emergency button displaying a telephone number, which she rings, and is told assistance is en route. Meanwhile, she dashes to her estate agent to collect a spare key for her flat.Content cannot be displayed without consentFortunately, the story has a happy ending, with the video showing a man beside the treadmill accompanied by the on-screen text: "20 mins later key keeper came and saved the day." Addressing the man, Sophie exclaims: "Thank you so much, it's like something out of a movie, like lifting a car up or something."Article continues belowShe continues: "Oh my God, a man just came and saved my life. A man just came and picked up the treadmill. It was (like) something off Thor."A spokesperson for Gym Group, the company which runs Sophie's gym, said: "Whilst that specific gym call button seemed to not operate correctly, the gym member contacted the phone number available on our help points, which connected them immediately to our team to assist."A member of gym staff was onsite in 20 minutes, and we're pleased they were able to help the member to retrieve their key. Our call buttons are regularly checked, and we can confirm this gym's call button is functioning."