A Texas man goes to his local Take 5 to get an oil change. He thinks everything is fine until the worker tells him his car won’t start.

TikTok creator @tycoconnections posted a video from outside of the location in Houston. The man behind the account explains what happened and why he is recording.

“So we come here for an oil change,” he says. “They do the oil change, then they tell me to start the car. The car did not want to start. They tried to jump it, but after they jumped it, it still wouldn’t start.”

That is unfortunate, but it’s also not why the TikToker is so upset. “So the guy said we’re holding up the line, so they’re going to have to push our car into the parking lot [so we can] figure it out on our own,” he says. “So here we are.”

Is This A Take 5 Customer Service Fail?